Glenwood Hot Springs Resort Appoints New CEO Douglas Hayes

Standing on the sun-kissed patio of Glenwood Hot Springs Resort, the warm waters of the world's largest hot springs pool glimmering in the afternoon light, it's easy to feel the weight of history and tradition that permeates this iconic Colorado institution. As the sound of gentle lapping of the water against the shore and the murmur of conversation from the pool's patrons fill the air, it's clear that this is a place where memories are made, and the sense of community is palpable. The resort's storied past, which includes hosting legendary figures such as Doc Holliday, Teddy Roosevelt, and Molly Brown, is a significant part of its enduring appeal, having attracted visitors for over 150 years.

As the news of Douglas Hayes' appointment as the new CEO spreads, it's worth considering what this means for the community that has grown up around this beloved institution. Hayes, a Colorado native who has spent nearly two decades living in the Roaring Fork Valley, is no stranger to the resort's legacy, having visited as a child and now enjoying it with his family and friends. His enthusiasm for the resort's history and his desire to preserve its culture are evident in his words, "Esta oportunidad es muy especial para mí... Este complejo es una propiedad verdaderamente emblemática, con una historia asombrosa, y me entusiasma enormemente formar parte de su futuro." As Hayes steps into his new role, he brings with him a wealth of experience in managing high-end establishments, including his time as director of operations at the St. Regis Aspen Resort and, more recently, his tenure at the Hoffmann Hotel and restaurant in Basalt. His decision to leave the Hoffmann, where he was happy, to take the reins at this iconic property, speaks to the allure of its history and the sense of responsibility that comes with guiding its future. Hayes' approach, as he explained, is to "preservar su historia, mantener viva la cultura tanto de los empleados como de los huéspedes que se alojan aquí y, posteriormente, intentar elevar la calidad de la experiencia y del establecimiento en todo lo que me sea posible." The transition from Kevin Flores, the long-time CEO, to Hayes, marks a new chapter in the history of this institution, one that is likely to be shaped by Hayes' vision for preserving its legacy while innovating and improving the experience for its guests.

As the community looks on, it's natural to wonder what changes, if any, Hayes will implement, and how he will balance the historic charm of the resort with the needs of a modern, evolving community. For now, Hayes has stated that he has no plans for drastic changes, instead opting to take a thoughtful, measured approach to his new role.

As the sun begins to set over the Rocky Mountains, casting a warm orange glow over the resort, it's clear that this is a place where tradition and innovation coexist, where the past informs the present, and where the sense of community is palpable. The sound of laughter and conversation from the pool's patrons, the smell of food wafting from the restaurants, and the feeling of warm water on skin all combine to create an experience that is uniquely characteristic of this destination. As Douglas Hayes embarks on his new journey as CEO, it's worth watching to see how he will nurture and evolve this beloved institution, and what the future holds for this iconic Colorado destination.